At Craft Saw Sales, we’re committed to providing professional-grade tools to craftsmen worldwide. Below you’ll find answers to common questions about our products, shipping, and services. Can’t find what you need? Our workshop logistics team is always ready to help at [email protected].
About Our Products
What types of tools do you specialize in?
We focus on professional-grade precision tools for woodworking and engineering applications. Our range includes:
- Cutting tools (bowsaws, hacksaws, hand saws)
- Measurement instruments (calipers, gauges)
- Carving and shaping tools (chisels, files & rasps)
- Workshop essentials (hand clamps, diamond whetstones, hex keys)
- Specialty tools (magnetic tools, honing guides)
Are your tools ready for immediate workshop use?
Absolutely. Every tool undergoes our Bristol Quality Process:
- Pre-shipment inspection for perfect condition
- Professional calibration where applicable
- Protective packaging to maintain sharpness and precision
Do you offer tool sets or just individual items?
We offer both individual tools and curated sets (like our popular bevel edge chisel sets). Combining items in one order often qualifies you for free shipping while ensuring all your tools arrive together.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions.
Can I modify or cancel my order after placing it?
Orders processed before 3PM GMT ship same-day, making immediate modifications challenging. For urgent changes, email [email protected] with your order number. We’ll make every effort to accommodate your request.
Do you offer business accounts for frequent purchasers?
Yes! Professional workshops ordering regularly can contact us for volume discounts and streamlined ordering. Email our team to discuss your needs.
Shipping & Delivery
What are my shipping options?
We offer two professional-grade options:
- Express Workshop Delivery: £12.95 via DHL/FedEx (10-15 business days)
- Free Global Workshop Shipping: Free on orders over £50 via EMS (15-25 business days)
Why don’t you ship to some Asian and remote regions?
Customs regulations in certain areas make it challenging to guarantee our workshop-ready standards. We’re continually expanding our logistics network – check back for updates.
How can I track my order?
All shipments include global tracking. You’ll receive real-time updates from dispatch to delivery via email. For urgent inquiries, our logistics team can provide additional support.
Do I need to pay import duties?
This depends on your country’s regulations. While we handle all export documentation smoothly, any local import fees are the customer’s responsibility. Professional tools typically qualify for workshop equipment exemptions in many regions.
Returns & Warranty
What’s your return policy?
Our Workshop-Ready Guarantee allows returns within 15 days of delivery for any reason. For damaged items (rare with our packaging), we cover return shipping. Tools must be in original condition with all packaging.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions. For damaged items, include photos to expedite the process.
Do your tools come with a manufacturer’s warranty?
Most professional tools include manufacturer warranties (typically 1+ years). Specific warranty information is included with each product. We honor all valid manufacturer warranties through our Bristol facility.
Technical Support
Can you advise on tool selection for specific projects?
Certainly! Our team consists of experienced woodworkers and engineers. Describe your project needs to [email protected] and we’ll recommend the ideal tools from our workshop-tested range.
Do you provide sharpening or maintenance advice?
Yes – proper maintenance is key to tool longevity. We’re happy to share professional techniques for maintaining edges on our chisels, saws, and other precision tools. Ask about our diamond whetstone selection for optimal results.
Remember: “Proper tools should empower your craft, not limit it – and that includes getting them to your workshop reliably.” For questions not covered here, contact our workshop logistics team at [email protected] or +44 (0)117 000 0000.