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At Craft Saw Sales, we value precision in both our tools and our commitment to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.craftsaw.com (the “Site”).

1. Information We Collect

We collect information to provide professional-grade service to our workshop customers:

  • Personal Identification: Name, email address, phone number, shipping/billing address when you create an account or place an order.
  • Payment Information: Credit card details processed securely via PCI-compliant systems (we never store raw payment data).
  • Technical Data: IP address, browser type, device information, and pages visited to optimize our Site for workshop professionals.
  • Usage Data: How you interact with our tool categories (bowsaws, calipers, chisels, etc.) to improve product offerings.
  • Business Account Details: For trade professionals, we may collect company name, VAT number, and purchase history.

2. How We Use Your Information

Like precision tools serve specific purposes, we use your data responsibly:

  • Process and fulfill orders for professional tools
  • Provide customer support to craftsmen worldwide
  • Improve our product range and workshop-focused website
  • Send order confirmations and shipping updates
  • Prevent fraud and enhance payment security
  • With consent, send relevant promotions about new tools or workshop essentials
  • Comply with legal obligations as a UK-based business

3. Data Sharing & Disclosure

We treat your data with the same care as our premium tools:

  • Service Providers: Trusted partners for payment processing (Visa, MasterCard, PayPal), shipping, and IT services.
  • Legal Requirements: When required by law or to protect our business rights.
  • Business Transfers: In case of merger or acquisition, with appropriate confidentiality protections.
  • Never Sold: We do not sell your data to third parties.

4. Data Storage & Security

We implement workshop-grade security measures:

  • Data stored on secure servers with 256-bit SSL encryption
  • PCI-DSS compliant payment processing
  • Regular security audits of our systems
  • Limited employee access to personal data
  • Data retention only as long as necessary for business purposes

5. Your Rights

You have control over your information:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure where applicable
  • Objection: Opt-out of marketing communications
  • Portability: Request transfer of your data
  • Withdraw Consent: For processing based on consent

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Our Site uses essential and analytical cookies:

  • Essential Cookies: Required for shopping cart and checkout functionality
  • Performance Cookies: Help us understand how craftsmen use our tool categories
  • Marketing Cookies: Used with consent for relevant tool promotions

You can manage cookie preferences in your browser settings.

7. International Data Transfers

As we serve craftsmen globally (excluding some Asian and remote regions), data may be transferred outside the UK/EEA with appropriate safeguards.

8. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be notified to registered customers.

9. Contact Us

For privacy questions or concerns:

Craft Saw Sales
Data Protection Officer
71 Baldwin St., Bristol, GB BS7L 8FS
Email: [email protected]
Phone: +44 (0)117 000 0000

This policy is designed with the same attention to detail as our professional tools – crafted for clarity and built to protect.