Term and Conditions

Last Updated: [Insert Date]

1. Website Use

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into contracts to use our services. By using this site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.

1.3 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without permission

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our precision hand tools (including bowsaws, calipers, chisels, and other workshop essentials). However, slight variations in colour or design may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our tools are designed for professional and hobbyist woodworking applications. Misuse may void warranties and create safety hazards.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days.

3.2 Pricing

All prices are in GBP and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of order.

3.4 Shipping

We offer:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: On orders over £50 via EMS (15-25 business days)

We ship globally except to some Asian and remote regions. Tracking information is provided upon dispatch.

4. Returns and Refunds

4.1 Return Policy

You may return most items within 15 days of delivery if:

• In original, unused condition
• In original packaging with all accessories
• Accompanied by proof of purchase

4.2 Non-Returnable Items

For safety/hygiene reasons, these cannot be returned unless faulty:

• Opened Diamond Whetstones
• Used Files & Rasps
• Tools with removed safety seals

4.3 Refund Process

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable.

5. Intellectual Property

All content on this website (text, graphics, logos) is our property or licensed to us and protected by copyright laws. You may not reproduce, modify, or distribute any content without our written permission.

6. Liability

6.1 Product Liability

Our liability for defective products is limited to the purchase price. We are not liable for:

• Consequential damages
• Improper tool use
• Modifications to tools

6.2 Website Availability

We strive to keep the website available but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

7.3 Contact Information

Craft Saw Sales
71 Baldwin St., Bristol, GB BS7L 8FS
Email: [email protected]
Phone: +44 (0)117 000 0000